Text last reviewed November 5, 2026 · Español
Refunds during the first seven days
You can try any Suit Dispatcher plan, whether monthly, annual, or paid in one payment. If you email us within seven calendar days of your first payment, we will refund 100% of that payment. You can do this even if you have used the platform. You do not need to give a reason.
The window ends seven days later at the same time, in the time zone of the purchase. For example, if you paid on November 4 at 3 p.m., you may email us through November 11 at 3 p.m. We use the time you sent the message, even if we read it later.
Email [email protected] with the email address you used to buy the plan and the payment date. Include the order number if you have it. A message saying “Please refund my purchase” is sufficient. Leave out card and bank account numbers.
One-time payment plan and the 12-month service commitment
The plan includes access and updates for as long as Suit Dispatcher continues to offer the service. We guarantee at least 12 months of service from the date we activate your access. If we cannot activate it or become unable to provide the service you purchased before completing that year, we will identify affected purchases and issue a full refund of the price paid for the plan, without proration. Suit Dispatcher initiates this refund without requiring the customer to ask.
- If we close in month eleven, we refund 100% to customers who have yet to receive their full 12 months, including when an outside event causes the closure.
- If you stop using the tool in month two while it remains available, that decision does not qualify for a refund under the service commitment. You have the first seven days to return your purchase if you change your mind.
- If there is a temporary outage and service resumes, the outage alone does not trigger a refund. If we become unable to fulfill the minimum commitment, we will issue the refund even if we initially expected the interruption to be temporary.
After the first year, your access continues without another fee for as long as the service operates. You may report an access problem at any time. We will honor the commitment whether or not you have filed a support request.
If you only want to stop a renewal
For monthly and annual plans, email “Cancel renewal” and your purchase email address to the support address above before the next charge. We will confirm cancellation. You keep access until the end of the paid period. If you are within the seven-day window and would also like your first payment refunded, say so in the same message.
The one-time payment plan does not renew. Later monthly or annual charges do not restart the seven-day window. Outside that window, canceling a subscription does not by itself entitle you to a prorated refund for the unused portion of a billing period.
How refunds are credited
Once we locate the purchase and establish that a refund is due, we promptly initiate the credit to the original payment method and send confirmation. Your bank or payment provider determines when the credit appears. If you financed the purchase, we return the price through the original payment channel. Your financing provider adjusts installments under its agreement with you. A full refund ends the associated access and stops future renewals.
If you notice a duplicate or unauthorized charge, or a charge after you sent a timely cancellation, email us so we can investigate and correct it as appropriate. The seven-day commercial policy does not prevent you from reporting billing errors or limit any rights provided by law or more favorable terms offered at purchase.